Frequently asked questions
What is the return policy?
Due to the made-to-order and handmade nature of our products, returns and exchanges are not available.
Returns are accepted only if the product has a manufacturing defect. Read our Terms and Conditions for more.
When will I get my order?
We will work quickly to ship your order as soon as possible. The production time is about 3 weeks for each order. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
All Toia products are carefully handcrafted using unique knitting techniques, created entirely by hand without the use of mechanical instruments. Each piece is made with precision, patience, and artisanal dedication.
We use 100% premium recycled cotton yarn, ensuring both exceptional quality and a commitment to sustainable craftsmanship. Because every item is handmade, slight variations may occur, making each piece truly unique.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.